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FAQ

1.- Can I  make personalized/customized products?

A     Sure,you just send your idea and design to us,we will produce it according to your request.

2.- When I re-order my products,should I pay the mold fee again?

A     No,we'll keep each mold for 3 years,during this time,you can re-order without mold fee.

3.- Express shipping is too high,any other options for shipping?

A     Yes,we could also ship via sea transportation or agent express with low cost.

4.- I need my products very urgent,how fast you can produce it?

A     For most items,it will need only 10-15 days when in a rush.Depending on your items,our sales will check schedule and get a fastest production time for you.

5.- How fast can we get a price for custom item?

Answer: It takes 30 mins to 1 hour to make a quotation sheet for you.

6.- My products need to display,any show box?

A      Yes,we could also provide plastic box,velvet bag,velvet box and wood box to show and protect your  products.

7.- How can I get a tracking number of my order that has been shipped?

Answer: When your order shipped, our sales will send email to inform it.